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Contact
Us
In
Australia
Phone:
02 9267 5556
Fax:
02 9267 5559
Internationally
Phone:
+61 2 9267 5556
Fax:
+61 2 9267 5559
Email
si@softint.com.au
Level 10, 162 Goulburn Street
SYDNEY NSW 2010
Australia
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Support
Hours
of operation of support services under the support package are from
8:30 a.m. to 5:30 p.m., Monday to Friday. Appropriate allowances are
made for customers who are located interstate or overseas and are
in different time zones.
After hours support is provided via a 24 hour paging service. A call-out
fee and overtime rates are charged for after hours support. SI support
staff work on a rotating schedule to provide after hours support.
**Western Australia Clients please note**
For all clients in WA after hours rates only apply from 5.30pm WA
time. WA clients are further benefited in the mornings, as after hours
rates only apply prior to 8.30am EST.
How
to log a Support Call
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Inside
Normal Office Hours
Via telephone:
02
9267 5556 (Australia
Wide)
+61 2 9267 5556
(International
Dialing)
Follow the prompt and select option 1
to speak with a support consultant.
Via Facsimile:
Download the Support Request Form
from our website.
Print out the form, fill it out accordingly and fax to
02
9267 5559 (Australia
Wide)
+61 2 9267 5559 (International
Dialing)
Via
Email:
Download
the Support Request Form from our
website.
Open
the form, fill it out accordingly
and email to
support@softint.com.au.
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After
Hours
If
you have a non-urgent after hours support request call
02 9267 5556 (Australia
Wide)
+61 2 9267 5556
(International
Dialling)
and leave a voicemail message.
We will endeavor to get
back to you as soon as we return to the office.
Alternatively, if you have an the urgent after hours support
request you can use our paging service by calling
02 9962 9000 (Australia Wide)
+61 2 9962 9000 (International Dialing)
and quoting the number 130 445
Please
Note - 'A callout fee and charges at after hour's rates will
be incurred'
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